Viable is an innovative AI-driven platform designed to revolutionize the analysis of unstructured qualitative data. By leveraging advanced AI technology, including GPT-4, Viable eliminates the need for traditional spreadsheets and SQL queries, offering deep insights from various data sources such as customer support tickets, sales call transcripts, surveys, and employee feedback.
The platform’s core features include automated weekly reports highlighting crucial feedback themes, metadata-based analysis for understanding customer traits, and seamless integration with popular tools like Zendesk, Intercom, and Gong. Viable’s AI capabilities enable it to process large volumes of data, providing actionable insights in natural language format.
Viable caters to diverse user groups, including product managers, customer experience professionals, market researchers, marketers, and HR specialists. It empowers product teams to develop customer-centric products faster, helps CX teams enhance customer satisfaction, assists researchers in organizing data efficiently, enables marketers to craft compelling messaging, and supports HR in boosting employee engagement.
The platform’s value lies in its ability to transform raw, unstructured data into meaningful, actionable insights quickly and accurately. By automating the analysis process, Viable saves time and resources while uncovering patterns and trends that might otherwise be missed. Its SOC 2 Type 2 certification ensures data security, making it a trustworthy solution for businesses of all sizes looking to harness the power of their qualitative data for strategic decision-making and improved outcomes across various organizational functions.
