Univw is a comprehensive customer relationship management (CRM) software designed to actively manage customer information and optimize sales cycles across various business verticals. This versatile platform offers customizable dashboards and reports, automated call quality analysis, and AI-powered agent coaching to enhance business efficiency and streamline sales processes.
Key features of Univw include custom dashboards for actionable insights, automated call QA for script adherence, external automations for emails and webhooks, and intelligent note-taking and summarization. The software also provides resource hierarchy-based data access, integrated cloud telephony, and a flexible workflow engine to accommodate custom business flows.
Univw is particularly well-suited for businesses in real estate, FMCG, banking, and small enterprises. Its robust features make it an ideal choice for startups and growing companies looking to revolutionize their sales approach, streamline post-sales processes, boost customer loyalty, and improve customer support.
By leveraging Univw, users can expect to drive revenue growth, enhance customer retention, and increase satisfaction rates. The platform’s comprehensive data analysis capabilities, including datalake and visualization tools, enable businesses to gain valuable insights and make data-driven decisions. Ultimately, Univw empowers organizations to manage customer relationships more effectively, optimize their sales cycles, and achieve sustainable growth in today’s competitive business landscape.
