Cohere is a cutting-edge conversational AI platform tailored for customer support teams. It revolutionizes ticket resolution by leveraging AI-powered assistance to find answers from previous tickets and provide instant solutions to customer queries. With Cohere, support teams can automate up to 60% of tickets, significantly reducing costs and response times.
The platform’s core features include automation for fast-growing customer service teams, instant personalized answers across multiple channels, and step-by-step user guidance. Cohere’s AI understands and responds like a real customer service agent, turning support articles and past conversations into tailored responses. Its advanced analytics feature, Cardina, helps identify customer trends and anticipate issues.
Cohere is ideal for businesses of all sizes looking to scale their customer support efficiently. It’s particularly beneficial for companies experiencing rapid growth, those aiming to improve agent satisfaction, and organizations focused on enhancing customer experience and loyalty.
By implementing Cohere, businesses can achieve faster ticket resolution, increased self-serve resolutions, and improved CX efficiency. The platform enables companies to deliver personalized support across web and mobile platforms without scaling headcount. Ultimately, Cohere empowers businesses to provide superior customer service, boost customer retention, and streamline support operations, all while reducing costs and improving overall efficiency in customer interactions.
